Technician Training

IT technicians help to find and correct software and hardware problems for computer users.
As a technician, you could work on site or remotely by phone, email or by using web-based applications. Your duties would typically include:

• talking to the client to find out the exact nature of a fault
• working out the reasons for the fault and explaining these to the user
• fixing equipment, including printers and scanners (known as 'peripherals')
• setting up new equipment and upgrading existing systems
• testing and servicing equipment
• recording problems and their solutions for future reference
• training clients on new systems or software applications.

You may work as part of a team within a company, or support outside business clients.

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